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A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later.

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01.14.2007 | 34 Comments

HWA was quick to take care of two recent claims with our A/C and our stove. However, this last claim of a leaking kitchen faucet was denied, stating the fault was due to installation. The problem with this is the faucet is leaking at the handle, which is assembled by the manufacturer. The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild. At my expense. Filed a claim on 6/12/18. Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours.

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01.14.2007 | 16 Comments

I think most of the complaints that show up about warranties is because people just don't read their contract and don't understand it. The best advice is to know your local representative. They are the one's that can step in and help resolve issues. Try it. you will be surprised. I had an Old Republic warranty on my current home that was provided by the seller.