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BBB lists 18 alternate business names, including HMS and CCHS, for the company. It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name.

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01.14.2007 | 34 Comments

For example, your home warranty service may be having trouble get the records from another warranty company. Perhaps the former homeowner had a different home warranty provider or less coverage than you, and they are having trouble getting the maintenance and repair records. It may be that they are having trouble getting confirmation of your bank statements from your financial institution. Don’t be afraid to call and politely ask what you can provide to help speed up the process. A home warranty is the best way to get the home protection that you need. It will help you to keep your real estate in good condition. It will also help you to make sure that you are not caught off guard by extreme and unexpected repairs. Not only does it help to patch the holes that you may have in your home insurance, but it also makes sure that you have peace of mind should major repairs come up. You know that you are going to be able to get a good contractor that will give you great service. If you get less than expected, you will have a way to get your complaints addressed. Your problems are solved.

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01.14.2007 | 16 Comments

If you have never used it, you might have been able to buy a car with the money, but it only takes one claim, one lawsuit, to make that 'expense' a worthy investment!Best wishes. You are talking about home warranty plans from years ago, things have changed in the last few years. They do not, I repeat DO NOT replace things anymore. They will part it and piece it together over and over again and at $60 a visit from a tech it adds up. I even upgraded to a premium plan. My furnace is over 20 years old, has been involved in a major lawsuit for leaking CO, and my warranty company refuses to replace it.